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Philippe JASPARD

Philippe JASPARD

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Table of Contents

Basic features

Features

Description

Supported Devices - Native

  • PC, Thin clients, Tablets, laptops, POS, kiosks, digital signage, intelligent systems (IoT)
  • Embeded devices (black boxes, embedded PCs etc…)
  • Attached peripherals (depending on the peripheral - integration work may be needed)

Supported Devices - with custom integration

  • Peripherals or specific features (IoT): humidity sensor, accelerometer etc…

Interface with the IT systems

  • webservices development
  • interface with the Ticketing systems (through email inbounds format) or through a custom API

Supported client OS

  • Windows: XP, 7, 8, 10 (embedded or not so including POS ready)
  • Linux (Ubuntu, centos, redhat, Fedora, Mac OS etc…)
  • Android (end 2019)
  • iOS (2020)

Architecture - communication and Security

Features

Description

Agent

  • .net framework 2.0 for old OS (XP); .net framwork 4.6 (win7 and above); .net Core (Linux and Mac OS)
  • RAM Load: 7 to 25MB
  • Pulse: a few kb
  • Pulse frequency: configurable but the broker MQTT allows immediate pulse so pulse can be set at 1 hour or more without any impact of the reactivity (30 seconds)
  • Remote Update
  • Native management of the Windows write filters (for embedded OS including IoT)

Server (Manager)

  • - Supported OS: Windows 2012 R2 and above
  • VM supported
  • .net framework 4.6
  • MS IIS 7  and above (Internet Information service)
  • Data Base : Microsoft SQL server
  • Hosting: SaaS or On premise
  • Supported languages: French and english (possible other languages on demand)
  • Web based system

Communication

  • single direction from agent to server (no listening mode)
  • Security (certificate required)
  • Communication port: https
  • See attached graph (on prem, all ports can be configured)

Security

  • SSL certificate authentification (agent server)
  • Self signed certificated managed but not recommanded Remote control impossible with self signed certificate
  • TLS1.2 between agent and server (if no XP devices managed and exclusive use of .net 4.6 and .net Core agents)

Device lock-down

  • Centralised critical features lock-down through proVlocker (restrict access to specific apps, to control pannels, to the system of the device etc...)
  • Restrict access to specified disks and partitions
  • Very simple lock down solution no need for active directory and complex GPO scripting)
  • USB lockdown or restrict access to mass-storage devices (or only allows read-only)

Authentification

  • Local accounts
  • Active Directory

Inventory

Features

Description

Inventory Hardware
(automatic collection, stored on the sql and always uptodate); refresh at each reboot or at the defined frequency

  • HDD (total size, free size, manufacturer, model, smart status, serial number)
  • RAM (total size, free size, type, nb of slots)
  • Partition (letter name, volume name, total size, free size, file system)
  • Bios (serial number, manufacturer, model, version, date)
  • Motherboard (Manufacturer, Model, Serial number)
  • Network cards (Name, Mac address)
  • Processor (Type, speed, nb of cores)
  • Video card (Name, Chpset, Memory, Resolution)
  • Monitor (serial number, description, legend? type)
  • Sound devices (Manufacturer, name, description)
  • Port connector (type, interface)
  • Controlers (manufacturer, caption, Description, Name)
  • Peripherals (Opos: Name, port used , driver, status)

Inventory Software
(automatic collection, stored on the sql and always uptodate); refresh at each reboot ar at the defined frequency

  • OS Name
  • Service Packs
  • OS Fixes (installed KB)
  • OS ID
  • Installed applications (Name, Publisher, instal date, version)

Inventory System
(automatic collection, stored on the sql and always uptodate); refresh at each reboot ar at the defined frequency

  • Host name
  • IP address
  • Process
  • services
  • Last contact to the server

Inventory Custom

  • Get specific information through the dynamic tags (can be a battery level, a peripheral status, an accelerometer value, a powershell script value or any command result, the content of a file, a registry key presence or value etc…)

Groupping

Features

Description

Grouping / device organisation

  • Static groups (drag and drop manually)
  • 7 levels of subgroups
  • OU inherit from the AD
  • Dynamic groups (based on the selected inventory value: manufacturer, processor type, processor core number, OS type, OS architecture, presence of an application, custom script or WMI command result etc…)


Management

Features

Description


Remote tasks

  • Software distribution (install or remove applications)
  • Install complex packages built with package builder (pre and post install scripts etc…)
  • Task planning (specific date and time, recurence etc…)
  • Cron task planing
  • Execution of commands (custom or in the command list)
  • Complete OS management: change registry keys, start and stop services, create partitions, launch commands or scripts, launch or kill applications
  • complete device configuration: keyboard, mouse, display, network, proxy, NTP, time zone, Hostname, Domain, environment variables)
  • Device security configuration: Windows account, pasword changes, USB lock down, certificate deployment
  • Device interaction: send popup messages, request remote autorisation from POS user; auto launch application (full screen, replace shell etc..), launch commands, switch screen ON or OFF, reboot or restart device, turn OFF or turn ON (via WoL)
  • Install apps (slient mode or not via our package builder), remove apps, deploy files (any file or script anywhere in the remote device) retreive files (log files or standard files)
  • All commands executed silently and with admin rights

File transfer

  • Direct with https
  • Distributed download (if activated): torrent technology
  • Transfer possible in both ways (push / pull)

Monitoring

Automatic incident detection and resolution

Features

Description

Descriptions

Monitoring: Automatic incident detection

  • Hardware alerts (temperature, HD smart status etc…)
  • Software alerts (process, services etc…)
  • System alerts (registry key change or existance etc..)
  • Security alerts (antivirus, firewall,  etc…)
  • Health alerts (RAM overconsumption, CPU overload, low free space on disk)
  • Custom alerts (on a script result or WMI command for example)
  • Custom alters based on plugins (fan speed, voltage drops, humidity sensor, accelerometer etc...)

Alerts type

  • Email
Visualized on the main console
  • Dashboard visualization

Monitoring: Automatic incident resolution (preventive maintenance)

  • Automatic corrective task execution (no need for human intervention)
  • remediation tasks customizable (restart or kill process or service, clean temp files, backup launched based on an event, reactivate firewall, etc...)
  • No trafic with the console. The agent automatically runs the maintenance task that has been pre-loaded with the monitoring rule
  • Drastic decrease of level 1 supports (thousands of calls avoided)
  • Very quick ROI
  • Stop unwanted processes
  • Delete unwanted files (AVI or mpeg files in a specific folder for example)


FeaturesDescription







Peripheral status monitoring
  • Printers, cash drawer, line display etc.. (natively or by custom dev)


Compliance

FeaturesDescription
Compliance checking principle
  • Create and customize compliance profiles (hardware, sofware, system)
  • Check and follow compliance of the end points in realtime
  • Be alerted when a device is not compliant anymore
  • Get global compliance on the dashboard
Device compliance
  • Computer (Manufacturer, Model, serial number)
  • Bios (date, manufacturer, model, serial number, version)
  • Mother board (Manufacturer, Model, serial number)
  • Processor (Architecture, cores quandtity, Frequency, Manufacturer, Model)
Hard Disk and cards compliance
  • Network (adapter name, dhcp, dns, dns auto, Domain, Gateway, IP status, Mac Addrss, NetMAsk, Network address, Secondary DNS, Setting ID, speed)
  • Memory (RAM total size, Ram size Ram type)
  • Disk (description, manufacturer, Model, Name, Size, Status, Type, Total size)
  • Partition (File system, free space, letter, size, Type, volume name)
  • Video card (Chipset, memory, model, resolution Serial number)
Peripherals compliance
  • Monitor (build date, description, type)
  • Pointing device (Description, interface, manufacturer, Model, Type)
  • Keyboard (caption, description, type)
  • Printer (driver, model, port, ready)
  • Sound device (Manufacturer, model)
Software and operating system compliance
  • installed applications (date, description, name, publisher, version)
  • Installed QFEs (description, hotfix number, installed by, installed date)
  • Operating system (Architecture, Build number, Information, Name, Product identifier)
  • Device security (Antispyware, Antivirus, Auto-update, Firewall, Internet settings, UAC control)
Manager Configuration compliance
  • Device group (static group)
  • Monitoring rule (Monitoring rules and incidents)
  • Static and automatic tags values (all tags values and contents)


Automatic configuration (Staging)

FeaturesDescription
Automatic policies / automatic configuration principle
  • Automatic configuration of the device based on defined criteria
  • Help for deployment of the devices, reduce configuration errors, increase deployment efficiency
  • drastically reduce Logistics costs
  • Automatic staging
  • Garanties compliance of the device (erases any customisation mistakes)
Automatic policies options
  • If a device joins a group then: play a predefined task (refer to "remote tasks" section in this document) or apply a monitoring rule (refer to "monitoring" in this document)
  • if an inventory data of the device is equal or contains, does not contain, different from, starts with, does not start with, ends with or does not end with, then: move ito a group or  play a predefined task (refer to "remote tasks" section in this document) or apply a monitoring rule (refer to "monitoring" in this document)
  • Automatic policies can also be applied as soon as a device is enroled (zero touch configuration)


Health and Security

FeaturesDescription
Health & security principle
  • All status are updated in real time
  • Information stored on the server so available even for offline devices
Device Health
  • Used disk space
  • Average CPU consumption
  • Average RAM consumption
Device Security
  • Antispyware status
  • Antivirus status
  • Auto-update status
  • Firewall status
  • Internet settings status
  • UAC control status


Remote Control

FeaturesDescription
Remote session control
  • Based on Ultra VNC
  • Reverse process (no need to have a listening port open)
  • Secure SSL stream from device to server
  • Secure websocket from admin consolte to the server
  • Complete control over the session routing (no external server used for the repeater like in products such as Teamviewer)


Reporting

FeaturesDescription
Reporting and data exports
  • Reporting on all inventory data and task results (deployment, task results etc..)
  • Any inventory data can be displayed on the main console full customization
  • Reporting formats (CSV, Jason, XML, Webservices)


Plugins extensions

FeaturesDescription
Plugin designs and developments
  • Plugin development for custom feature
  • Based on API or SDK, possibility to develop additionnal monitoring features (accelerometer, special electronic card data, humidity sensor, paper presence in printer, voltage drops, raid controlers, etc…)
  • Our development team will develop plugins based on specifications


Other

FeaturesDescription
Other
  • Very network bandwidth efficient (pulse on demand) MQTT broker allows the trigger of the pulse on demand and therefore to set the default pulse with long delays and therefore drastically low default network load.
  • Possibility to control the bandwidth used during a deployment (QoS and peer to peer)
  • Supports management of 20 000+ devices
  • Modular solution (through plugins)
  • Plug & play: very simple to use, very low training required
  • Very reactive software vendor (we can develop a specific plugin in a few weeks and we can assist the customer in creating scripts or collecting specific data for reporting)
  • Multi-user access to the console (with different level of administrator rights on features and on groups of devices)
  • Application audited by ANSSI and in compliance with their recommandations
  • Very clear roadmap: patch management, remote imaging, security audit (open ports, TLS1.2, admin rights);
  • Complete control of the source codes
  • 100% made in France