Basic features

Features

Description

Supported Devices - Native

• PC, Thin clients, Tablets, laptops, POS, kiosks, digital signage, intelligent systems (IoT)

• Embeded devices (black boxes, embedded PCs etc…)

• Attached peripherals (depending on the peripheral - integration work may be needed)

Supported Devices - with custom integration

• Peripherals or specific features (IoT): humidity sensor, accelerometer etc…

Interface with the IT systems

• interface with the Ticketing systems (through email inbounds format) or through a custom API (This can be done with specific custom development)

Supported client OS

• Windows: 8, 10 and 11 (embedded or not so including POS ready, IoT etc...)

• Linux (Ubuntu version 18.04 and above) , Other Linux OS support can be added with on demand (centos, redhat, Fedora,  etc…)

• Android

Architecture - communication and Security

Features

Description

Agent

• Windows: .Net framwork 4.6 (win10 and above);

• Linux: .Net Core 3.6

• RAM Load: around 35 to 60MB

• Pulse: a few kb

• Pulse frequency: configurable but the WanPulse Instant Synchronization Module (WISM) allows immediate pulse so by default the pulse is set at 4 hours without any impact of the reactivity

• Remote Update

• Native management of the Windows write filters (for embedded OS including IoT)

Server (Manager)

• Supported OS: Windows 2012 R2 and above

• VM supported

• .Net framework 4.6

• MS IIS 7  and above (Internet Information service)

• Data Base : Microsoft SQL server

• Hosting: SaaS or On premise

• Supported languages: French and English (possible other languages on demand)

• Web based system

Communication

• single direction from agent to server (no port in listening mode on the end point)

• Communication protocol: https

• WISM for the pulse on demand

• See attached graph (on prem, all ports can be configured)

Security

• SSL certificate authentication (agent server)

• Self signed certificated supported but not recommanded. Note that the Remote control is impossible when using a self signed certificate

• TLS1.2 between agent and server when using the .Net 4.6 and .Net Core agents.

Authentication

• Local accounts

• Active Directory (for On Prem customers)

Inventory

Features

Description

Hardware Inventory 

• HDD (total size, free size, manufacturer, model, SMART status, serial number)

• RAM (total size, free size, type, no. of slots)

• Partition (letter name, volume name, total size, free size, file system)

• Bios (serial number, manufacturer, model, version, date)

• Motherboard (manufacturer, model, serial number)

• Network cards (name, Mac address)

• Processor (type, speed, no. of cores)

• Video card (name, chipset, memory, resolution)

• Monitor (serial number, description, legend, type)

• Sound devices (manufacturer, name, description)

• Port connector (type, interface)

• Controlers (manufacturer, caption, description, Name)

• Peripherals (opos: name, port used , driver, status)

Software Inventory

• OS Name

• Service Packs

• OS Fixes (installed KB) - Patch assessment

• OS ID

• Installed applications (Name, Publisher, install date, version)

System Inventory

• Host name

• IP address

• Process

• Services

• Last contact to the server

Custom Inventory 

• Get specific information through the dynamic tags (e.g. battery level, a peripheral status, an accelerometer value, a powershell script value or any command result, the content of a file, a registry key presence or value etc…)

Grouping

Features

Description

Grouping / device organisation

• Static groups (drag and drop manually)

• 7 levels of subgroups

• Organisational Units collected from the AD

• Dynamic groups (based on the selected inventory value: manufacturer, processor type, processor core number, OS type, OS architecture, presence of an application, custom script or WMI command result etc…)

Management

Features

Description

Remote tasks

• Software distribution (install or remove applications)

• Install complex packages built with package builder (pre and post install scripts etc.…)

• Task planning (specific date and time, recurrence etc.…)

• CRON task planning

• Execution of commands (custom or in the command list)

• Complete OS management: change registry keys, start and stop services, create partitions, launch commands or scripts, launch or kill applications (through execution of a command for Linux OS)

• complete device configuration: keyboard, mouse, display, network, proxy, NTP, time zone, hostname, domain, environment variables (through execution of a command for Linux OS)

• Device security configuration: Windows account, password changes, USB lock down, certificate deployment (through execution of a command for Linux OS)

• Device interaction: send popup messages, request remote authorization from POS user; auto launch application (full screen, replace shell etc..), launch commands, switch screen ON or OFF, reboot or restart device, turn OFF or turn ON (via WoL) (through execution of a command for Linux OS)

• Install apps (silent mode or not, via our package builder), remove apps, deploy files (any file or script anywhere in the remote device) retrieve files (log files or standard files)

• All commands executed silently and with admin rights

File transfer

• Direct with https

• Transfer possible in both ways (push / pull)

Monitoring  

Automatic incident detection and resolution

Features

Description

Monitoring: Automatic incident detection

• Hardware alerts (temperature, HD SMART status etc…)

• Software alerts (process, services etc…)

• System alerts (registry key change or existance etc..)

• Security alerts (antivirus, firewall,  etc…)

• Health alerts (RAM overconsumption, CPU overload, low free space on disk)

• Custom alerts (on a script result or WMI command for example)

• Custom alters based on plugins (fan speed, voltage drops, humidity sensor, accelerometer etc...)

Alerts type

• Email

• Dashboard visualization

Monitoring: Automatic incident resolution (preventive maintenance)

• Automatic corrective task execution (no need for human intervention)

• Remediation tasks customizable (restart or kill process or service, clean temp files, backup launched based on an event, reactivate firewall, etc...)

• No trafic with the console. The agent automatically runs the maintenance task that has been pre-loaded with the monitoring rule

• Drastic decrease of level 1 supports (thousands of calls avoided)

• Very quick ROI

• Stop unwanted processes

• Delete unwanted files (AVI or mpeg files in a specific folder for example)

Peripheral status monitoring

• Printers, cash drawer, line display etc.. (natively or by custom development)

Online / offline Monitoring

Features

Description

Online - offline end point alerting

• Automatic alerts when an end point is offline

• Alert generated for defined time within a specific time frame

• Time frame specification customizable for each day of the week

Alerts type

• Email

Compliance

Features

Description

Compliance checking principle

• Create and customize compliance profiles (hardware, sofware, system)

• Check and follow compliance of the end points in realtime

• Get global compliance on the dashboard

Hardware compliance

• Computer (manufacturer, model, serial number)

• Bios (date, manufacturer, model, serial number, version)

• Mother board (manufacturer, model, serial number)

• Processor (architecture, cores quandtity, frequency, manufacturer, model)

Hard Disk and cards compliance

• Network (adapter name, dhcp, dns, dns auto, domain, gateway, IP status, Mac address, NetMask, network address, secondary DNS, setting ID, speed)

• Memory (RAM total size, ram size, ram type)

• Disk (description, manufacturer, model, name, size, status, type, total size)

• Partition (file system, free space, letter, size, type, volume name)

• Video card (chipset, memory, model, resolution Serial number)

Peripherals compliance

• Monitor (build date, description, type)

• Pointing device (description, interface, manufacturer, model, type)

• Keyboard (caption, description, type)

• Printer (driver, model, port, ready)

• Sound device (manufacturer, model)

Software and operating system compliance

• installed applications (date, description, name, publisher, version)

• Installed QFEs (description, hotfix number, installed by, installed date) - patch assessment

• Operating system (architecture, build number, information, name, product identifier)

• Device security (antispyware, antivirus, auto-update, firewall, internet settings, UAC control)

Manager Configuration compliance

• Device group (static group)

• Monitoring rule (monitoring rules and incidents)

• Static and automatic tags values (all tags values and contents)

Automatic configuration (Staging)

Features

Description

Automatic policies / automatic configuration principle

• Automatic configuration of the device based on defined criteria

• Help for deployment of the devices, reduce configuration errors, increase deployment efficiency

• Drastically reduce logistics costs

• Automatic staging

• Guarantees compliance of the device (erases any customisation mistakes)

Automatic policies options

• If a device joins a group then: play a predefined task (refer to "remote tasks" section in this document) or apply a monitoring rule (refer to "monitoring" in this document)

• If an inventory data of the device is equal or contains, does not contain, different from, starts with, does not start with, ends with or does not end with, then: move into a group or  play a predefined task (refer to "remote tasks" section in this document) or apply a monitoring rule (refer to "monitoring" in this document)

• Automatic policies can also be applied as soon as a device is enrolled (zero touch configuration)

Health and Security

Features

Description

Health & security principle

• All status are updated in real time

• All information gets stored on the server so it is available even for offline devices

Device Health

• Used disk space

• Average CPU consumption

• Average RAM consumption

Device Security

• Antispyware status

• Antivirus status

• Auto-update status

• Firewall status

• Internet settings status

• UAC control status

Secure Remote Control

Features

Description

Remote session control

• Based on Ultra VNC

• Reverse process (no need to have a listening port open)

• Secure SSL stream from device to server

• Secure websocket from admin console to the server

• Complete control over the session routing - routing of the session is done through the proVconnect server (no external server used for routing the session like in products such as Teamviewer)

• direct RDP connection

• direct Teamviewer connection

• Remote secure shell - SSH

Remote Windows Explorer

Features

Description

• File exploration

• Browsing the folders of the remote end point

• Allows you to select files to download

• Allows you to drop files into folders