Agent Update by FTP

Update using FTP Server

The external FTP server acts as a repository for client agent update instructions. The repository should contain at least the XML infoversion file, which specifies the target version and the path to the new client agent. The new client agent binary can be stored on the same FTP server, or on a remote server (SMB, HTTP, FTP, etc.).

The update process using FTP server is totally disconnected from proVconnect. The client agent contacts the specified FTP server, gets the instructions, and executes the update. proVconnect:

• Specifies the FTP server address; and

• Instructs the agent to get the update from the FTP Server

Things to Know

When the Device is not enrolled:

• If there is no Write Filter activated, then the update of the proVconnect agent is done silently for the user without any reboot.

• If protected by a FBWF Write Filter, then a message pops up informing the user that the device will automatically enter Maintenance Mode to start the update, and will reboot after updating.

When the Device is enrolled:

• If there is no Write Filter activated, then the update of the proVconnect agent is done silently for the user without any reboot.

• If protected by EWF or FBWF Write Filter, then the device will be put into Maintenance Mode.

Preparing FTP Server

The FTP Server should contain the infoversion.xml file. The file should be written as shown below:

<?xml version="1.0" encoding="UTF-8"?>
  <Info>
    <Imaging>
      <Version>0.0.0</Version>
      <Path>image15032011</Path>
    </Imaging>
    <Profil>
      <Version>0.0</Version>
      <Path>Profil0.2.txt</Path>
    </Profil>
    <Agent>
      <Version>1.3.6.572</Version>
      <Path>ftp://anonymous:test@192.168.1.10/valid/proVconnectagent_2.12.0.2074.exe</Path>
    </Agent>
  </Info>

Preparing the Device Agent

The device Agent must be configured with the FTP server address and credentials.

FTP Server Settings

Manual settings are entered from the Administration > FTP server Settings section. Additionally, Enable automatic FTP updates at startup can be selected to check for Agent updates at each startup.

Starting the Update

Start the update using the Agent Update command.

When executing the update on Write Filter protected devices, activate Maintenance Mode prior to executing the update as shown in the Task Template below.